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FAQs / Help

Do you provide access for those with disabilities?

Yes we do! Please refer to the disabled access section of this website where you can download the full disability access guide.

How do I get to Lightwater Valley?

Lightwater Valley is located 10 minutes from junction 50 of the A1 motorway, just North of Ripon in the County of North Yorkshire. Exit the A1 motorway at junction 50 and then take the A61 back towards Ripon, followed by the A6108 towards North Stainley.

For those of you with satellite navigation, please use your sat nav to guide you to Ripon (the clocktower) and then follow the brown direction signs to Lightwater Valley which is located between Ripon and the Village of North Stainley. Do not use our postcode as this is currently directing people to the wrong address.

Lightwater Valley Attractions Ltd, North Stainley, Ripon, North Yorkshire HG4 3HT. Call us on 01765 635321 or email us on hello@lightwatervalley.co.uk

What happens if I lose an item of property within the park?

If you discover that you have lost an item of personal property within the Park, please report to the Visitor Information office located at the entrance to the Park near the Arcade. Alternatively, call us on 01765 635321, email us on hello@lightwatervalley.co.uk or fill out the contact us form on this website. All items of lost property that are found or handed in are taken to the Visitor Information office to be logged and we always do our utmost to ensure that every item is reunited with its owner.

Can I bring my pet to Lightwater Valley?

No- Unfortunately due to both safety and hygiene protocol, the Park has a zero tolerance policy on any dogs except for Assistance Dogs. If you are planning on visiting us this summer, please DO NOT leave your dogs in your vehicle unattended due to the lack of shade.  Any cases of animals remaining locked in a vehicle, will be dealt with by both the RSPCA and the Police who are authorised to carry out a seizure of the animal, even if property damage is required. Lightwater Valley cannot be held responsible for any damage caused under such circumstances.

What happens if the weather is really bad?

As a Yorkshire park, we would advise guests that there is no such thing as bad weather, only the wrong choice of clothing for the conditions! 

Should there be extreme weather conditions during the day, certain rides and attractions may be temporarily closed in the interests of health and safety. This information will, however, always be communicated as quickly and efficiently as possible to all guests at the entrance to the Park.

Unfortunately, no refunds will be made due to bad weather, however in extreme weather conditions Lightwater Valley may allow you to amend your visit date for a small admin fee.

Is there plenty of parking at Lightwater Valley?

Our 175 acre site provides free parking for all guests, regardless of whether you arrive in a coach, a minibus or a car! Likewise, we provide special parking bays close to the entrance for our guests with disabilities.

Can i return to my car once i have paid and entered the theme park?

Yes- You can leave the park to go back to your vehicle or to the shopping village at any point. All you need to do is to get your hand stamped by the staff on ticket check where you came in before you leave and then show the stamp upon return to the Park.

Do you have First Aid facilities in the park?

A number of our front-line personnel are trained in the provision of first responder first-aid and carry basic medical kits with them at all times.

Does Lightwater Valley have a campsite or accommodation on site?

No- Unfortunately, the Park is not currently able to offer camping or accommodation, but can recommend local accommodation and camping. Our Nearest Campsite is Sleningford Watermill which is located just outside West Tanfield which is approximately 2.5 miles from the park. Additionally, there is River Laver Caravan Park in Ripon which both caters for caravans and offers a wide range of static caravans at a respectable price.

Do i still have to pay full price if i don't want to ride any rides?

Yes- All visitors who enter the park have to pay the entrance fee, unless they are 3 years old and under.

My child is too small for some rides but i believe they are tall enough, what can i do?

If you believe that your child is tall enough for a ride but have been declined by a ride operator, you can visit our Visitor Information Office located just inside the park entrance who will officially measure your child and give you proof to show to operators if your child is in fact tall enough.

How often is the train that travels around the park?

The train runs approximately every 20 minutes. (On busier days, please be prepared to wait for up to half an hour)

Can i bring an action camera or hold a camera whilst on the rides?

The park has a strict policy on the use of cameras on rides as they can pose a safety risk if not secured properly. Cameras are allowed if they are securely fastened on a chest harness however they need to be checked by the ride operator and must not obstruct from the harnesses.

I wish to leave a complaint or compliment, where can i do this?

Feedback is very important to us so if you pop into our Visitor Information Office in the main entrance, they will take your comments and feed them back to the relevant department.