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How do I get to Lightwater Valley?

Lightwater Valley is located 10 minutes from junction 50 of the A1 motorway, just North of Ripon in the County of North Yorkshire. Exit the A1 motorway at junction 50 and then take the A61 back towards Ripon, followed by the A6108 towards North Stainley.

For those of you with satellite navigation, please use your sat nav to guide you to Ripon (the clocktower) and then follow the brown direction signs to Lightwater Valley which is located between Ripon and the Village of North Stainley. Do not use our postcode as this is currently directing people to the wrong address.

Lightwater Valley Attractions Ltd, North Stainley, Ripon, North Yorkshire HG4 3HT. Call us on 01765 635321 or email us on leisure@lightwatervalley.co.uk

Do you provide access for those with disabilities?

Yes we do! Please refer to the disabled access section of this website where you can download the full disability access guide.

Can I pay with credit or debit cards in the theme park?

Lightwater Valley Attractions Ltd accepts payment by all major credit and debit cards at our theme park entry / ticket Kiosks. Likewise, our Main Line Gifts and Market Gifts retail outlets accept payment by all major credit and debit cards. The on-park catering outlets that currently have the facility to take payment by card are; Hungry Harbour, The Conservatory, Munchbox, Ultimate Snacks/Ices and Angry Birds Space. We also accept contactless payments and Apple Pay at any of our outlets that accept card payments. Our games stalls accept cash payment only.

Are there any cash machines within the theme park?

Yes- We have two cash ATMs within the park, with the first being situated in Guest Information  (The building with the blue door immediately on your left as you enter the park.) and the second is within the Granary at the Shopping Village. Both do however charge a small fee (£1.85) for cash withdrawls.

What happens if I lose an item of property within the park?

If you discover that you have lost an item of personal property within the Park, please report to the Guest Information office located at the entrance to the Theme Park in Market Square. Alternatively, call us on 01765 635321, email us on visitor.services@lightwatervalley.co.uk or fill out the contact us form on this website. All items of lost property that are found or handed in are taken to the Guest Information office to be logged and we always do our utmost to ensure that every item is reunited with its owner.

How long are the ride queues?

Queue times will vary depending on the time of year, the popularity of the ride in question and the amount of guests we have in the park at any given time. Please phone 01765 635321 to check which days we expect to be busy or refer to the calendar of opening dates on this website (busy days with school children are highlighted in red).

Can I bring my pet to Lightwater Valley?

No- Unfortunately due to both safety and hygiene protocol, the Park has a zero tolerance policy on any dogs except for Assistance Dogs. If you are planning on visiting us this summer, please DO NOT leave your dogs in your vehicle unattended due to the lack of shade.  Any cases of animals remaining locked in a vehicle, will be dealt with by both the RSPCA and the Police who are authorised to carry out a seizure of the animal, even if property damage is required. Lightwater Valley cannot be held responsible for any damage caused under such circumstances.

Is there anywhere to leave my bag when i'm on the rides?

We always advise our guests not to bring bags or valuable items with them into the theme park. In the interests of health and safety, bags and loose items are not allowed on any of the rides and attractions within the park. Likewise, Lightwater Valley Theme Park does not accept any responsibility for loss or theft of articles brought into the Park or left unattended whilst on a ride or at anytime.

For your convenience, lockers are available in the theme park entrance building (subject to availability and a small charge).

What happens if the weather is really bad?

As a Yorkshire theme park, we would advise guests that there is no such thing as bad weather, only the wrong choice of clothing for the conditions! There is very little cover within the Theme Park should it be wet and we would advise all guests to be prepared for rain.

Should there be extreme weather conditions during the day, certain rides and attractions may be temporarily closed in the interests of health and safety. This information will, however, always be communicated as quickly and efficiently as possible to all guests at the entrance to the Theme Park.

Unfortunately, no refunds will be made due to bad weather, however in extreme weather conditions Lightwater Valley may allow you to amend your visit date for a small admin fee of £2.00 per ticket or upgrade to an Anytime ticket by paying the difference in price.

Is there plenty of parking at Lightwater Valley?

Our 175 acre site provides free parking for all guests, regardless of whether you arrive in a coach, a minibus or a car! Likewise, we provide special parking bays close to the entrance for our guests with disabilities.

Can i return to my car once i have paid and entered the theme park?

Yes- You can leave the park to go back to your vehicle or to the shopping village at any point. All you need to do is to get your hand stamped by the staff on ticket check where you came in before you leave and then show the stamp upon return to the Park.

Do you have First Aid facilities in the park?

We have a dedicated First Aid Facility within the theme park, located at our Guest Information office, which is staffed by a fully qualified team. Likewise, a number of our front-line personnel are trained in the provision of first responder first-aid and carry basic medical kits with them at all times.

Can i bring my own food and drink onto the site?

Yes- All visitors are welcome to bring their own food and drink onto the site and we have various areas where you can enjoy your food, including a large grassy area by the Ultimate and the Fairground. The park does however discourage visitors from consuming their own food and drink within all catering outlets, including the Conservatory, Granary and Hungry Harbour.

Where can i leave my dog whilst i am at the park?

Lightwater Valley, DOES NOT offer any form of animal care as the park does not have the facilities required to keep pets. If, however you are stuck with what to do with your dog, the park can recommend a reliable kennel service in the village of Sutton Grange approxiately 2.5 miles north east of Ripon. Prices start at around £10 a day for a basic kennel package.
 

Is the park situated on a bus route?

Yes- The park is served by the 159 Dales & District service from Ripon which stops in the car park, however this is a limited service so it is advisable to check timings with the bus company in advance www.http://getdown.org.uk/bus/bus/159.shtml

Does Lightwater Valley have a campsite or accommodation on site?

No- Unfortunately, the Park is not currently able to offer camping or accommodation, but can recommend local accommodation and camping. Our Nearest Campsite is Sleningford Watermill which is located just outside West Tanfield which is approximately 2.5 miles from the park. Additionally, there is River Laver Caravan Park in Ripon which both caters for caravans and offers a wide range of static caravans at a respectable price.

Does Lightwater Valley Sell Queue Buster Tickets?

Yes -  During the Summer months the park has a number of Queue Buster Tickets for sale at our admissions gate at a cost of between £3.00 - £4.00 each.Please note: only a certan number of tickets will be sold each hour for each ride.

I am disabled, do i have to queue for the rides?

This depends on your disability, if you are eligible for the preferential access wristband then you are entitled to use the exit of the ride you wish to board as long as you clearly display your wristband to the attendant (On busier days, please respect your fellow customers and the attendant by waiting patiently if you are asked to wait.)Please Note: Those entitled to concessionary rate are not automatically entitled to preferential access wristbands. Only those for whom queueing would cause unnecessary discomfort or distress will be entitled to the wristbands. Disabled wristbands will only be issued on production of the relevant documentation.

What form of documentation and identification is required to obtain the disabled wristband?

Our staff at Guest Information will require proof that the guest is entitled to preferential access. This must be in the form of a diagnosis letter from a Consultant or GP (DWP/DLA letters are not suitable). Having a disability does not automatically qualify guests to receive prefrential access wristbands.

Does the park have any measures in place for autistic visitors?

Yes- The park endeavours to provide a safe and welcoming environment for all visitors of all abilities and ages. Unfortunately, due to the nature of the themepark, there are no areas which are particularly quiet on the actual site. We do however recommend the shopping village with the Granary Restaurant as a quiet and controlled environment.

Where can i find a map?

All of our maps are easily accessible to the public and are available from our admissions desk or Guerst Information office in the theme park entrance.

Do we charge for senior citizens?

Yes - We charge just £10.00 entry for individuals who are aged 60 and over with proof of identification and who are accompanied by a paying guest.

Do i still have to pay full price if i don't want to ride any rides?

Yes- All visitors who enter the park have to pay the entrance fee, unless they are under the age of 2.

My child is too small for some rides but i believe they are tall enough, what can i do?

If you believe that your child is tall enough for a ride but have been declined by a ride operator, you can visit our Guest Information Office located just inside the theme park entrance who will officially measure your child and give you proof to show to operators if your child is in fact tall enough.

My child is exactly one metre, what can we do?

If your child is exactly one metre, you can go to our Guest Information Office located just inside the theme park entrance and obtain a wristband which can then be presented to operators to prove that the child is tall enough. (The wristband DOES NOT grant front of queue access)

Does Lightwater Valley have lockers for personal items?

Yes- The Park has lockers, located in the market square for use by customers at a cost of £3 for four hours or £5 for a day. It is strongly reccomended that you pay £5 for the day as if you pay £3, there is a chance you will be double charged if you are late returning to the locker. Alternatively you are free to return to your vehicles and lock items away at any time by ensuring that your hand is stamped at the ticket check gate.

Does the park have wheelchairs or mobility scooters for hire?

The Park has wheelchairs (not mobility scooters) that are available for daily hire from our Guest Information Office. We take a non-monetary deposit for one and ideally require an advanced booking as we have limited numbers available.

Which rides in the park are inverted?

The Park currently has one inverted ride - Black Pearl. In addition, Lightwater Valley has two rides that have a swing of over 180 degrees, these are The Eagles Claw and the Flying Cutlass. 

I am going to visit as a carer for a disabled visitor, do i have to pay to enter the park?

No- all of our disabled rates include one free carer (additional carer tickets are available at a reduced cost). If the disabled guest has the correct documentation then a disabled rate will be given and the carer will enter free of charge.

I am disabled, can i ride any ride i want?

Yes- Within reason. You can ride any ride that you wish but please be prepared that you may be advised not to ride a particular ride by an operator if they feel that it will cause you more problems or it will be a risk to yourself or others. Any medical restrictions will be advised on the board at the entrance to each ride, please see our Disabled Access Guide for more details, click here to view.

How often is the train that travels around the park?

The train runs approximately every 20 minutes. (On busier days, please be prepared to wait for up to half an hour)

Can i bring an action camera or hold a camera whilst on the rides?

The Park has a strict policy on the use of cameras on rides as they can pose a safety risk if not secured properly. It is strongly reccomended that you don't carry any loose objects on rides but securely fastened cameras such as the Go Pro's are permitted as long as they don't interfere with the rides operation.

I lost my phone or personal property on a ride can i go and get it?

No- Under no circumstances is it safe or possible to retrieve items lost under or within the footprints of rides as it is extremely dangerous. If you do lose an item on a ride, please notify the operator immediately after getting off and they will notify Guest Information of the lost item. Guest Information will contact a Team Leader to retrieve the item at the earliest opportunity. Alternatively, once the park is closed for the evening, the item will be retrieved and taken to Guest Information who will await your enquiry and arrange either pickup or delivery.

I wish to leave a complaint or compliment, where can i do this?

Feedback is very important to us so if you pop into our Guest Information Office in the main entrance, they will take your comments and feed them back to the relevant department.

If you have a complaint and require a response please visit our Contact Us page  and complete an email which will be forwraded to the relevant head of department who will investigate and endeavour to respond within 7 working days.

Click here to view our Customer Charter

 

Where is the nearest pub to the park?

The nearest pub to Lightwater Valley is The Staveley Arms located in North Stainley or Wetherspoons in Ripon and The Bull in West Tanfield. The Granary Resturant also sells alcohol.

When is Lightwater Valley open?

Please visit our website for up to date opening days and times, these can be found on our Plan Your Visit/ Opening Times page or  you can click here

Does Lightwater Valley offer educational talks?

Lightwater Valley can offer educational talks before school groups enter the theme park on a range of topics such as; The science of a rollercoaster, Marketing & Social media, Business studies and Employability. The talks last approximately 45 minutes and a small additional charge is made for these. Please contact us on 01765 635321 to enquire about these.

I have a plaster cast, can i still ride?

It is entirely up to the discretion of the ride operator, whether you are allowed to ride. (Please be advised that you may be asked not to ride as it may have a negative impact on your injury due to the extreme forces involved.). More details can be found in our Disabled Access Guide, click here for details.

Can i use Tesco Clubcard Vouchers to purchase tickets?

Yes - Tesco Days Out Vouchers can be used to purchase tickets but only on the day of your visit (Online bookings are not allowed using Tesco vouchers).

Tesco Days Out Vouchers can only be redeemed against our standard pay on the day rate of £30.00 for anyone over 1 metre, or our family tickets. They cannot be used to pay for any concessionary or discounted tickets.

Do i pay the same price on the day as i do if i book online?

No, by booking your tickets in advance online you will receive a discount. Our Super Saver ticket is the cheapest and must be booked at least 5 days in advance and our Saver ticket must be booked between 4 and 1 day in advance of your visit. Online bookings can only be made at anytime however booking online on the day of your visit you will only be able to book our Standard  ticket price.

Trouble with your purchase? Contact Lightwater Valley

leisure@lightwatervalley.co.uk

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Lightwater Valley

Company Name: Lightwater Valley Atractions Ltd